The life of an electrical contractor is a tough one. While they have to service more than one job site, take emergency calls, and keep up customer relations, electricians are overwhelmed with communication requirements. The phone rings off the hook even when you’re in the middle of a deep installation or working to troubleshoot a critical electrical problem.
A missed call is a missed opportunity and lost business. The ability to manage customer communications in an effective manner suddenly becomes a key element of business success, and it is why many electricians today are turning to an AI answering service from Signpost in order to receive their calls in a professional manner while they work their magic.
What is An Answering Service For an Electrician?
An electrician answering service is a solution, a unique kind of communication tool that receives phone calls when you are not available. This is not a run-of-the-mill voicemail: it involves professionals who are familiar with the electrical industry’s jargon and frequently asked customer questions. They can set appointments, give priority to an emergency call, take down client details, and give out some basic information regarding your services.
And most importantly, they ensure that each call gets a human on the line, so your business always sounds professional, no matter the time of day. The 24/7 services enable electricians to have a professional presence anytime without being connected to their phones or hiring office staff.
Reasons You Need One
1. Improve Customer Satisfaction
The market for electric services is extremely competitive. Clients demand timely point-of-sale action and professional service. According to research, a whopping 80% of “will not call back if their first attempt to reach you does not get through”. The answering service ensures that each call is answered with a professional greeting and properly addressed, which can mean a world of difference in terms of customer satisfaction and retention.
2. Never Miss Emergency Calls
Electrical issues do not always occur at the most convenient times. A power loss, arcing panel, fire, or other electrical danger is an urgent matter. Such missed calls can lead to loss of property, health and safety risks, as well as customers moving to competing businesses. An answering service will help ensure that these emergencies are correctly logged and quickly routed as appropriate for your industry.
3. Scale Your Business
The larger your electrical contracting business grows, the more calls you receive. An answering service can scale as your business scales – whether you have 10 calls or 100, it is able to adapt with ease. This gives you the freedom to pursue growth opportunities without communication bottlenecks slowing you down or hurting customer service.
4. Focus on Technical Work
The typical journeyman electrician devotes just 15% to 20% of his work time on technical matters, the remainder is spent dealing with relationships, selling, implementation, estimating, and bracing against the unexpected event. You can re-use this time getting your business done by letting the professionals take care of it – doing more work faster equals more money. This enables you to focus on what you do best — diagnosing electrical problems and DIY home projects.
Summing Up!
Utilizing an answering service is a smart investment for electricians who want to run a more efficient business. The price is generally much more affordable than employing a full-time receptionist and offers more comprehensive coverage and freedom. More than just the people who answer your calls, they become a part of your team – a representation of your brand at all hours to ensure that you always present the image of authority and reliability.
Because when there are no calls missed (even late-night ones). Your electricians are free to do their best work electrician to customers and not play phone tag – a winning scenario in today’s market for electrical services. Imagine what an answering service can do for your business processes and customer service.